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Free shipping for our South African customers with orders over R550

Terms and Conditions

Aloe Unique strives to make every customer interaction a pleasure by ensuring that we fulfil our duties and obligations to every single one of our valued customers. In order to do so, we would like to take this opportunity to share with you our Terms and Conditions of Use and Service, where all users and customers of Aloe Unique can see the exact details of how we value professional transparency and devotion in all of our operations.

By accessing or using www.aloeunique.com / www.aloeunique.co.za (“the Website”), owned and operated by  ZA Natural Care (Pty) Ltd T/A Aloe Unique (“Aloe Unique”), you agree that you have read, understood and consent to be bound to the terms and conditions contained herein (“the Terms”). All rights in and to the content of the Website remain at all times expressly reserved by Aloe Unique.

Please read these terms carefully before accessing or using the Website.

The terms “user”, “you” and “your” are used interchangeably in these Terms and refer to all persons accessing the Website for any reason whatsoever, including each user who registers as contemplated below.

INTRODUCTION AND THE SERVICES

  1. Aloe Unique provides an online information and shopping platform (“Store”) which enables users to find out more about Aloe Unique and its products, as well purchase high quality products from Aloe Unique (“Buyer/s”), who owns and sells the various products which are showcased on the Website from time to time (“Seller”).
  1. In order to use the Website to buy any Aloe Unique product (“the Product”), users must successfully register and stay registered on the Website.
  1. Your continued access or use of the Website constitutes your acceptance to be bound by the Terms, as amended. The Website and these Terms are subject to change without notice. These Terms are updated or amended from time to time and will be effective upon Aloe Unique uploading the amended Terms to the Website. It is your responsibility to read these Terms periodically to ensure you are aware of, and understand, any changes. Please contact admin@aloeunique.com for further information on any of the Terms.
  1. Unauthorised use of the Website may give rise to a claim for damages and/or be a criminal offence. You must not use this Website for any illegal activity or if you do not agree to the Terms.
  1. By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to the Terms and to be liable and responsible for you and all your obligations under the Terms.

USER REGISTRATION PROCESS

  1. In order to use certain features of the Website, you must complete the registration process detailed on the Website. Each user shall have only one (1) account and agrees to provide accurate, current and complete information during the registration process and to update such information as and when it changes.
  1. To protect your privacy and security, the Website takes all reasonable steps to verify your identity by requiring a password and username/ID before granting access to your profile and data. To view or change your personal information provided, you can use the “my account” function on the Website.
  1. By entering your personal information on the Website, Aloe Unique is entitled to assume that the person using the Website is you. You are responsible for your account and you should not share your log-in details or password with anyone.
  1. You agree to enter the correct username and password whenever ordering Product on the Website, failing which you will be denied access. This is done for security purposes.
  1. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, except where the order is cancelled by you in accordance with the Terms.
  1. You agree to notify Aloe Unique immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your account, username and password and to take steps to mitigate any resultant loss or harm.
  1. Aloe Unique may require you to submit your full name, physical address, e-mail address, phone number, and PayFast account information upon registration for the Website.
  1. By submitting your personal information to the Website, you consent to Aloe Unique using this information as per our Privacy Policy terms. [CAN WE GET A HYPERLINK TO LINK WORDS PRIVACY POLICY TO THAT PAGE OF WEBSITE?]

CONCLUSION OF SALE

  1. Registered users may place orders for Product, which Aloe Unique may accept or reject. Whether or not Aloe Unique accepts an order depends on the availability of Product, correctness of the information relating to the Product (including without limitation the price) and receipt of payment or payment authorisation by Aloe Unique for the Products.
  1. NOTE: Aloe Unique will indicate the acceptance of your order by delivering the Product to you or allowing you to collect them, and only at that point will an agreement of sale between you and Aloe Unique come into effect (the “Sale”). This is regardless of any communication from Aloe Unique stating that your order or payment has been confirmed. Aloe Unique will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
  1. Prior to delivery or your collection of the Product, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Product, you may return the Product only in accordance with the Shipping and Returns provisions below.
  1. Placing Product in a Wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Product, and as such, Product may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Aloe Unique liable if such Product is not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
  1. You acknowledge that stock of all Product on offer is limited and that pricing may change at any time without notice to you. Aloe Unique will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Product is no longer available after you have placed an order, Aloe Unique will notify you and you will be entitled to a refund of any amount already paid by you for such Product.
  1. Aloe Unique shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Product on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Shipping Returns Provision below.

PAYMENT METHOD

  1. Aloe Unique is committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology as operated by our authenticated payment service providers.
  1. When purchasing Product from Aloe Unique and following the payment prompts when ordering Product, payment must be effected using PayFast and its respective gateway on the Website.
  1. The Buyer must pay the full price of the Product in order to reserve and purchase the Product. All Products sold are final, subject to Shipping and Returns, clause 5.
  1. Aloe Unique will collect and effect any payments to users using PayFast.
  1. All amounts shall be inclusive of Value Added Tax (“ VAT”), but will be exclusive of any other applicable taxes/fees, unless otherwise stated and required by law.
  1. You may contact us via email at admin@aloeunique.com to obtain a full record of your payment. We will also send you email communications about your order and payment.
  1. When using PayFast:
  • The Website uses and stores payment information with PayFast (Pty) Ltd. with registration number 2007/011558/07 (“PayFast”) as an offsite third-party payment gateway to keep your banking details secure.
  • Users must set up a PayFast account and will be bound to any PayFast terms and conditions.

SHIPPING AND RETURNS

  1. Once a Product is purchased by a Buyer, Aloe Unique will send an automated e-mail to the Buyer confirming the sale and address to which the Product must be sent.
  1. The Product will be shipped with a tracking number within 5-7 business days to the address provided by the Buyer in the registration process. Shipping time will vary depending on the location of the Buyer.
  1. A Buyer can return the Product to Aloe Unique for any reason within 7 (seven) days from their receipt of the Product. The Buyer will be responsible for all return shipping costs. This condition is in addition to all other rights conferred on you by relevant consumer and online protection laws.
  1. The shipping costs, including but not limited to any export/import taxes/duties or release fees, are to be paid by the Buyer. Our delivery charges are subject to change at any time, without prior notice to you, so please check the Website for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out.
  1. Aloe Unique’s obligation to deliver a Product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order, or when we deliver the Product to our nominated delivery service provider, accepted by you, who will deliver the Product to you. Aloe Unique is not responsible for any loss or unauthorised use of a Product, after it has delivered the Product to the physical address nominated by you, or to our nominated delivery service provider, accepted by you.
  1. Buyers from countries outside of South Africa, or for orders to be delivered outside of South Africa, please note that Aloe Unique complies with all South African laws in preparing a Product for export, but will not be responsible for any import duties or obligations arising from the entry of the Product into foreign countries and the application of foreign law. Whilst Aloe Unique uses its best endeavours to ensure that Product is correctly delivered to customers outside of South Africa, it cannot be held liable for any loss or damage caused by any failure of the delivery of a Product outside of the borders of South Africa.
  1. The Product is sold, packaged and dispatched in a state which Aloe Unique warrants as being correct and compliant with the laws of South Africa and as represented on the Website. Aloe Unique is therefore not liable for any handling or delivery of a Product outside of its control, or any effects that derive therefrom, which could have an effect on a Product or its efficacy.

USER RESPONSIBILITIES AND WARRANTIES  

  1. By using the Website, you warrant that:
  • you have read and agreed to these Terms and will use the Website in accordance with them;
  • you have not made any misrepresentations and the information provided in the registration process is true, accurate and complete;
  • you have the legal capacity to understand and be bound by the Terms and are the age of majority in your country of residence and/or you have permission from your guardian to use the Website, if such permission is required;
  • you will not post, upload, replicate or transmit any abusive content on the Website that is or could reasonably be considered threatening, harassing, defamatory, abusive, racist, sexist, discriminatory, in breach of confidence, in breach of privacy or restrict any user in any way from properly using the Website;
  • you will not send any unsolicited electronic messages or use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means or deface, alter or interfere with the front end ‘look and feel’ of the Website or the underlying software code;
  • you will not infringe any third party or the Website’s intellectual property or other rights or transmit content that the user does not own or does not have the right to publish or distribute (see the Intellectual Property terms for more information);
  • you will not use the Website to breach any applicable law or regulation or perform or encourage any illegal activity including (without limitation) promoting or facilitating access to, use of or sale of illegal substances or devices; and/or
  • facilitate or assist any third party to do any of the above.
  1. The Website is only available on compatible devices connected to the internet. It is your responsibility to obtain these devices and any data network access necessary to utilise the Website. The network’s data and messaging rates and fees may apply if you use the Website and you shall be responsible for such rates and fees.
  1. Without prejudice to any of Aloe Unique’s other rights (whether at law or otherwise), Aloe Unique reserves the right to deny you access to the Website where Aloe Unique believes (in its reasonable discretion) that you are in breach of any of these Terms.
  1. Aloe Unique does not guarantee that the Website, or any portion thereof, will function on any particular hardware or device.

RECEIPT AND TRANSMISSION OF DATA MESSAGES

  1. Data messages, including e-mail messages, sent by you to Aloe Unique will be considered to be received only when acknowledged or responded to.
  1. Data messages sent by Aloe Unique to you will be regarded as received when the complete data message enters an information system designated or used for that purpose by the recipient and is capable of being retrieved and processed by the recipient.
  1. Aloe Unique reserves the right not to respond to any e-mail or other data message which contains obscene, threatening, defamatory or otherwise illegal, unlawful or inappropriate content, and to take appropriate action against the sender of such e-mail or data message where necessary.
  1. Whilst all reasonable care is always used by Aloe Unique, messages sent over the internet cannot be guaranteed to be completely secure as they can be intercepted, lost or corrupted. Aloe Unique is therefore not responsible for the accuracy of any message sent by email over the internet, whether from Aloe Unique to a user or from a user to Aloe Unique.

INTELLECTUAL PROPERTY  

  1. All material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs, copyright and/or service marks (as well as the organisation and layout of the Website) together with the underlying software code (“the intellectual property”) are owned (or co-owned or licenced, as the case may be) by Aloe Unique, its members, associates and/or partners, whether directly or indirectly, and as such, are protected from infringement by domestic and international legislation and treaties.
  1. Subject to the rights afforded to you in these Terms, all other rights to all intellectual property on the Website are expressly reserved. You may not copy, download, print, modify, alter, publish, broadcast, distribute, sell or transfer any intellectual property, editorial content, graphics or other material on the Website or the underlying software code whether in whole or in part, without the written consent of Aloe Unique first being granted, which consent may be refused at the discretion of Aloe Unique. No modification of any intellectual property or editorial content or graphics is permitted.
  1. Aloe Unique reserves the right to make improvements or changes to the intellectual property, information, artwork, graphics and other materials on the Website, or to suspend or terminate the Website, at any time without notice; provided that any transactions already concluded through the Website will not be affected by such suspension or termination (as the case may be).
  1. Where any of the Website intellectual property has been licensed to Aloe Unique or belongs to any third party, all rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.
  1. Any enquiries regarding any of the above relating to intellectual property must be directed to Aloe Unique at admin@aloeunique.com

ADVERTISING AND SPONSORSHIP

  1. The Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion in the Website complies with all applicable laws and regulations.
  2. Aloe Unique, its members, employees, suppliers, partners, affiliates and agents accordingly exclude, to the maximum extent permitted in law, any responsibility or liability for any error or inaccuracy appearing in advertising or sponsorship material.

DISCLAIMERS

  1. The Website, including any intellectual property appearing therein, is provided “as is” and “as available”. Aloe Unique makes no representations or warranties, express or implied, including but not limited to warranties as to the accuracy, correctness or suitability of either the Website or the information contained in it.
  1. All information or opinions of users made available on the Website in relation to any of the services or Products are those of the authors and not Aloe Unique. While Aloe Unique makes every reasonable effort to present such information accurately and reliably on the Website, Aloe Unique does not endorse, approve or certify such information, nor guarantee the accuracy or completeness of such information on the Website.
  1. Aloe Unique, its members, employees and partners, accept no liability whatsoever for any loss, whether direct or indirect, consequential or arising from information made available on (or by means of) the Website and/or transactions or actions resulting therefrom.
  1. Aloe Unique, its members, employees, partners and affiliates, accept no liability whatsoever for any costs, expenses, fines or damages, including but not limited to direct or indirect loss or damages, including any economic loss, consequential loss, loss of profits or any form of punitive damages, resulting from the facilitation of sales, the Product, access to, or use of, the Website in any manner.
  1. Buyers from locations outside of South Africa, or for orders to be delivered outside of South Africa, please note that Aloe Unique complies with all South African laws in preparing a Product for export or delivery, but will not be responsible for any import duties or obligations arising from the entry of the Product into foreign countries and the application of foreign law. Whilst Aloe Unique uses its best endeavours to ensure that Product is correctly delivered to customers outside of South Africa, it cannot be held liable for any loss or damage of whatsoever nature caused by any failure of the delivery of a Product outside of the borders of South Africa.
  1. The Product is sold, packaged and dispatched in a state which Aloe Unique warrants as being correct and compliant  with the laws of South Africa and as represented on the Website. Aloe Unique is therefore not liable for any handling or delivery of a Product outside of its control, or any effects that derive therefrom, which could have an effect on a Product or its efficacy.
  1. Aloe Unique takes reasonable security measures to ensure the safety and integrity of the Website and to exclude viruses, unlawful monitoring and/or access from the Website. However, Aloe Unique does not warrant or represent that your access to the Website will be uninterrupted or error free or that any information, data, content, software or other material accessible through the Website will be free of bugs, viruses, worms, trojan horses or other harmful components. The user’s access to and use of the Website remains solely at the user’s own risk and the user should take their own precautions accordingly.

INDEMNITIES

  1. The user indemnifies and holds harmless Aloe Unique, members, employees, and partners from any demand, action or application or other proceedings, including for attorneys’ fees and related costs such as tracing fees, made by any third party and arising out of or in connection with the user’s use of the Website or services offered or ordered through the Website in any way.
  1. The user agrees to indemnify, defend and hold Aloe Unique harmless from any direct or indirect liability, loss, claim and expense (including reasonable legal fees) related to the user’s breach of these Terms.
  1. This clause will survive termination of this agreement.

DISPUTE RESOLUTION  

  1. Should any dispute, disagreement or claim arise between the parties concerning use of the Website, the parties shall endeavour to resolve the dispute amicably, by negotiation, and with the best interests of both parties in mind.
  1. Should the parties fail to resolve such dispute in the aforesaid manner or within such further period as the parties may agree to in their negotiation, the parties will approach an independent industry expert who shall mediate the discussion on their behalf.
  1. The parties both agree that in no circumstance will either party publicize the dispute on any social media or other public platform. The parties understand that any publicity of this nature can cause serious damage to the other party, which damage may result in a financial claim.
  1. Notwithstanding the above, both parties retain all of their concurrent rights as provided for under applicable legislation.

TERMINATION  

  1. Aloe Unique reserves the right to terminate and cancel your account if you breach any of the Terms, or for any other reason provided that Aloe Unique gives reasonable notice to you with written reasons for the cancellation.
  1. If you wish to terminate your agreement with the Terms and with Aloe Unique, you may do so by deregistering your account with the Website and discontinuing the use of the Website.
  1. In the event of cancellation of your agreement with the Terms and with Aloe Unique, Aloe Unique will remove the user from the Website and pay any outstanding monies to the user, as the holder of a Website account.

NOTICES AND SERVICE ADDRESS  

  1. Each of the parties chooses their service address for the purposes of the giving of any notice, the serving of any process and for any other purposes arising from these Terms as being:
  • in the case of Aloe Unique, at admin@aloeunique.com / 4 Galleon Crescent, Sun Valley, 7975, Cape Town, South Africa;
  • in the case of the user, at the e-mail and addresses provided by the user to Aloe Unique in the registration process.
  1. Any notices to any party will be sent via prepaid registered post, delivered by hand or sent by e-mail. Unless the contrary is proved, any notice:
  • sent by prepaid registered post will be deemed to have been received on the 5th (fifth) Business Day after posting;
  • any notice delivered by hand on a Business Day will be deemed to have been received on the date of delivery; provided that if such day is not a Business Day, then such notice shall be deemed to have been received on the 1st (first) Business Day following the date of delivery;
  • transmitted by email will be deemed to have been received on the same day of transmission; provided that if such day is not a Business Day, then such notice shall be deemed to have been received on the 1st (first) Business Day following the day of transmission.
  1. The term “Business Day ” means any day other than a Saturday, Sunday or public holiday in South Africa.
  1. Each of the parties will be entitled from time to time, by written notice to the other to vary its service address to any other address which is not a post office box or poste restante, provided that the change will become effective only 14 (fourteen) days after service of the notice in question.
  1. Notwithstanding the above, any notice given in writing in English, and actually received by the party to whom the notice is addressed, will be deemed to have been properly given and received, notwithstanding that such notice has not been given in accordance with this clause.

GENERAL  

  1. This document contains the entire agreement between the parties in relation to the subject matter hereof. Save as contemplated in INTRODUCTION AND THE SERVICES, clause 3, no alteration, cancellation, variation of, or addition hereto will be of any force or effect unless reduced to writing and signed by all the parties to these Terms or their duly authorised representatives.
  1. No indulgence, leniency or extension of time granted by Aloe Unique shall constitute a waiver of any of Aloe Unique’s rights under these Terms and, accordingly, Aloe Unique shall not be precluded as a consequence of having granted such indulgence, from exercising any rights against the user which may have arisen in the past or which might arise in the future.
  1. Words importing the singular will include the plural and vice versa. Words importing one gender will include the other genders, and words importing persons will include partnerships, trusts and bodies corporate, and vice versa.
  1. The headings to the paragraphs to the Terms are inserted for reference purposes only and will not affect the interpretation of any of the provisions to which they relate.
  1. The user’s access and/or use of the Website, any downloaded material from it and the operation of these Terms (including any transaction concluded pursuant thereto) shall be governed by and construed in accordance with the laws of South Africa.
  1. Should you have any complaints or queries, kindly address an e-mail to admin@aloeunique.com advising Aloe Unique of same.
  1. In the event of the user failing to pay any amount timeously or breaching these Terms, the user shall be liable for all legal costs (on the scale as between attorney and client) (including collection commission) which may be incurred by Aloe Unique in relation to the payment failure or breach.
  1. Each sentence, paragraph, term, clause and provision of these Terms and any portion thereof shall be considered severable and if, for any reason, any such sentence, paragraph, term, clause or provision is held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation or in terms of a final, binding judgment issued by any court, it shall to that extent be deemed not to form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or  provision hereof as may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto.
  1. No term or condition of these Terms is intended to breach any peremptory provisions of any consumer protection legislation and any regulations thereto (“Prohibited Provision”). Any breach of any such Prohibited Provision shall be governed by the provisions of GENERAL, clause 8 mutatis mutandis.

COMPANY INFORMATION

Site owner: Cornelis Laubscher

Legal Status: Aloe Unique is a Registered (Pty) Ltd.

Registration Number: 2014/040379/07

Director: Welmie Laubscher

Description of main business: Manufacturer/Exporter of Aloe Ferox Products

Telephone number: +27 21 785 4483

E-mail address: admin@aloeunique.com

Website address: www.aloeunique.com  / www.aloeunique.co.za

Physical address: 4 Galleon Crescent, Sun Valley, 7975

Postal address: PO Box 1804, Sun Valley, 7975

Registered address: 44 Chebec Crescent, Sun Valley, 7975

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The Importer’s Tax ID number is required for all shipments to Brazil. Lack of Tax ID number can result in customs clearance delays and/or shipment returned to origin.

CNPJ (Cadastro Nacional da Pessoa Juridica - Brazil Corporate Tax ID) is a Company Tax ID number CPF(Cadastro de Pessoa Física - Brazil Social Security) is an Individual Tax ID number.